1. Home
  2. Frequently Asked Questions
Help Center

Frequently Asked Questions 98acom — Get Your Questions Answered

Here we've compiled the most common questions from 98acom about registration, Pix deposits, withdrawals, bonuses, Sports Betting, and Live Casino. If you can't find what you need, our 24h support in Portuguese is just one click away.

Create Free Account Log In
50+
Questions answered
24h
Support in pt-BR
2min
Average response time
7
Question categories
Categories
Registration Deposit Withdrawal Bonuses & Promotions Sports Betting Casino Account & Security
Didn't find your answer?

Our team responds via 24h chat in Portuguese — no bots, no long queues.

Registration Deposit Withdrawal Bonuses Betting Casino Account
No questions found for that term. Try different keywords or contact support.

Registration & Account

Registration at 98acom takes less than two minutes. Go to the Sign Up, fill in your full name, CPF, date of birth, phone number, email, and password. After confirming your email via the link sent, your account is immediately active. The process is completely free and does not require document submission upfront — identity verification is only requested for withdrawals above R$ 1,000.00 or in specific situations.

Registration at 98acom is exclusively for users aged 18 and over. The date of birth and CPF provided are verified during the registration process. Accounts identified as belonging to minors are closed immediately and balances are held pending resolution in accordance with ECA regulations. There are no exceptions to this rule.

No. The 98acom allows only one active account per CPF. Duplicate accounts are detected automatically — bonuses are cancelled and the balance may be held until the situation is resolved. If you've forgotten your existing account details, use the password recovery process or contact 24h support via chat. Creating a second account to work around this rule is considered a violation of the Terms and Conditions.

To create an account and start playing, no. Registration at 98acom only requires basic personal information and email confirmation. Identity verification with documents — national ID, driver's license or passport, plus proof of address — is required for withdrawals above R$ 1,000.00, in risk review cases, or when there are inconsistencies in the information provided. Having your documents ready before your first large withdrawal will prevent any delays.

After logging in to 98acom, go to "Settings" in the profile menu. You can update your phone number, email, and password directly from the panel. Changes to your CPF or full name require contacting 24h support via chat, as these are identity details that need verification — the process typically takes up to 24 hours after documents are submitted.

Deposits & Payments

The 98acom accepts Pix, boleto bancário, credit and debit cards (Visa, Mastercard), Mercado Pago, PicPay, and TED bank transfers from the major banks — Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, Santander, Inter, and C6. Pix is the preferred method for most users because it's instant and available 24 hours a day, including weekends and public holidays. Boleto bancário typically takes up to 3 business days to clear.

The minimum deposit at 98acom is R$ 20.00, valid for Pix, card, and Mercado Pago. For boleto bancário, the minimum amount may differ — check the deposit page within your account. There is no general maximum limit, but very large deposits may be subject to identity verification before being credited.

Pix deposits at 98acom are credited within seconds after confirmation from the banking system. If the Pix was debited from your bank account but hasn't appeared in 98acom after 5 minutes, check: (1) whether the Pix was sent to the correct key generated by the platform — each QR Code is valid for 30 minutes; (2) whether there are any maintenance notices on the system. If the problem persists, contact 24h support via chat with your payment receipt — the team will locate and manually credit the funds if needed.

The 98acom does not charge any fees on deposits. The full amount is credited to your account — R$ 100.00 deposited via Pix arrives as R$ 100.00 available to wager. Any fees your bank may charge for Pix or TED transfers are the bank's responsibility, not 98acom — most digital banks such as Nubank, Inter and C6 charge nothing for these transactions.

Yes. The 98acom works directly in your mobile browser with no app download required. Depositing via Pix on mobile is especially quick: go to the deposit section on the platform, scan or copy the Pix QR code shown on screen, open your banking app, and confirm. Your balance is available in your account in under a minute at 98acom.

Withdrawals

After logging in to 98acom, go to "Withdrawal" in your account panel. Enter the amount and confirm the Pix key linked to your CPF — that is the only key accepted for withdrawals, for security reasons. Processing takes up to 5 minutes for amounts under R$ 1,000.00. For larger amounts or pending verification cases, the timeframe can be up to 24 hours.

The minimum withdrawal at 98acom is R$ 30.00. There is no standard daily maximum limit for most users, though withdrawals above R$ 1,000.00 may require identity verification. VIP members at the higher tiers — Platinum, Diamond and Elite — enjoy increased daily withdrawal limits and priority processing as part of their program benefits.

Withdrawals at 98acom are typically processed within 5 minutes via Pix. Delays may occur due to: (1) pending identity verification — please submit the requested documents as soon as possible; (2) unmet bonus rollover requirements — bonus balance withdrawals are only released after the rollover is completed; (3) security review for withdrawals above R$ 1,000.00; (4) scheduled banking system maintenance. If your withdrawal has been pending for more than 24 hours, contact support via live chat with your request number.

No. For security and compliance with anti-money laundering regulations, the 98acom processes withdrawals exclusively to the Pix key linked to the account holder's CPF. Withdrawals to third-party keys, family members' accounts, or business accounts are not accepted. This rule applies to all users without exception — it's a safeguard for both the platform and the user.

The 98acom does not charge any fees on Pix withdrawals. The full requested amount is transferred directly to the user's Pix key. For any other withdrawal methods that may be available, specific fee conditions are displayed on the withdrawal page inside your account at the time of the request.

Bonuses & Promotions

The welcome bonus at 98acom offers a 100% match on your first deposit, up to R$ 500.00. Deposit R$ 100.00 and you get an extra R$ 100.00 in bonus funds — R$ 200.00 total to play with. The bonus is activated during registration, before you confirm your first deposit. To withdraw bonus winnings, you need to meet the 30x rollover requirement within 30 days. If you'd rather play without a bonus, simply don't select that option during registration — your deposit will be available for withdrawal at any time.

Rollover is the number of times the bonus amount must be wagered before it can be withdrawn. At 98acom, the standard rollover requirement for the welcome bonus is 30x. For example: if you received a R$ 100.00 bonus, you need to place R$ 3,000.00 in qualifying bets within 30 days to release the balance for withdrawal. Bets across all sports markets and most casino games count toward the rollover — certain categories may carry a reduced weighting, which is always disclosed in the bonus terms before activation.

The weekly cashback at 98acom is calculated on net weekly losses — total wagered minus total won — and credited every Monday to your account. The percentage varies by VIP level: 5% at Bronze, increasing progressively up to 15% at Elite. Cashback is credited automatically, with no request needed. The cashback balance has a 1x rollover — you need to wager it once before withdrawing, which is considered quite low compared to the market.

It depends on the bonus type. The welcome bonus at 98acom can be used on both Sports Betting and casino games. Some promotional bonuses are category-specific — free spins apply only to selected slots, while sports betting bonuses are restricted to certain markets. The terms for each promotion are displayed before activation, always in plain Portuguese with no misleading language.

After logging in to 98acom, go to the "Bonus" section in your account panel. There you'll find all active bonuses, the amount wagered so far, the total needed to complete the rollover, and how many days remain before the deadline. The progress bar updates in real time after each qualifying bet. If the rollover isn't met within the timeframe, the bonus balance is automatically cancelled — your real-money balance is not affected.

Sports Betting

The 98acom covers more than 30 sports. The most popular among Brazilian users are football — Brasileirão Série A and B, Copa do Brasil, Libertadores, Sul-Americana, Copinha, and the major European leagues —, volleyball, basketball (NBB and NBA), MMA and UFC, tennis, Formula 1, and e-sports (CS2, League of Legends, Valorant, Dota 2). For each event, dozens of markets are available: final result, Asian handicap, exact score, goalscorer, corners, cards, and more.

Live Betting at 98acom let you bet on matches already in progress, with odds updating in real time as the game unfolds. To access them, go to the "Live" section after logging in. Odds move fast during play — a goal, a red card, or a comeback can change everything in seconds. For each live bet, there is a brief acceptance window before confirmation, which prevents bets from being placed after the outcome has already been decided.

A parlay bet — also known as an accumulator — combines two or more events into a single wager. All selections must be correct for you to win, but the odds multiply, resulting in much larger payouts than single bets. At 98acom, add each event to your bet slip as usual and the system automatically detects when there is more than one selection, showing the combined odds and potential return before you confirm.

If an event is canceled or postponed by more than 24 hours at 98acom, the bet is automatically refunded at odds of 1.00 — meaning you get back the full amount wagered. For parlay bets, the canceled event is removed from the slip and the odds are recalculated based on the remaining events. If the match is rescheduled to less than 24 hours after the original time, the bet generally remains valid.

Casino & Games

The 98acom offers over 2,000 casino games across slots, crash games, Live Casino, and table games. In slots, the most popular titles among Brazilian players include Gates of Olympus, Sweet Bonanza, and Starlight Princess by Pragmatic Play, alongside games from PG Soft, NetEnt, and Microgaming. In crash games, Aviator by Spribe and Spaceman by Pragmatic are fan favorites. The Evolution Gaming Live Casino features blackjack, European roulette, baccarat, poker, and game shows like Crazy Time, Monopoly Live, and Mega Ball — all with dealers streaming in real time.

Yes. All casino games available at 98acom are provided by licensed suppliers and audited by independent bodies such as eCOGRA and iTech Labs. The RTP — Return to Player, the theoretical return percentage — for each game is visible before you start playing, on the title's information page. Certified slots have RTPs between 94% and 97%, and each round's outcome is determined by an audited random number generator (RNG) that cannot be manipulated by the platform or the player.

The Live Casino at 98acom, powered by Evolution Gaming, streams live game tables with professional dealers. You join the tables directly from your browser — no downloads required — and place real-money bets in each round. Dealers speak English at global tables, but Portuguese-language tables are available for Brazilian users on select titles. Streaming quality adjusts automatically to your internet speed, whether you're on mobile or desktop.

Yes. Most slots at 98acom has a demo mode available — you play with virtual credits and no deposit is required. It's a great way to get familiar with a game's mechanics, explore special features like free spins and multipliers, and decide whether a title is worth your real money before placing actual bets. Demo mode is accessible directly on the game page, with a "Play for Free" button visible before switching to real-money play.

Account & Security

On the 98acom login, click "Forgot your password?". Enter your registered email and you'll receive a reset link within two minutes. The link expires after 30 minutes for security — open it as soon as it arrives. If the email doesn't appear in your inbox, check your spam folder. If you no longer have access to your registered email, contact 24/7 support via live chat with your CPF and date of birth for alternative identity verification.

After logging in to 98acom, go to "Settings" and then "Account Security". Under the two-factor authentication section, choose your preferred method: an SMS code sent to your registered mobile number or an authenticator app such as Google Authenticator. Activation is immediate. We strongly recommend all users enable 2FA — especially those who keep a high balance or make frequent withdrawals.

The responsible gambling tools at 98acom are found under "Settings" → "Responsible Gambling" after logging in. You can set daily, weekly, or monthly deposit limits; enable session time alerts; request temporary self-exclusion from 24 hours up to 6 months; or request permanent self-exclusion. Limit reductions take effect immediately. Increases have a 7-day waiting period. Temporary self-exclusion cannot be reversed before the chosen period ends. For more information, visit our Responsible Gambling.

The 98acom handles all personal data in compliance with Brazil's General Data Protection Law (LGPD). All communication between your device and the platform is secured with 256-bit SSL encryption — the same standard used by Brazil's leading digital banks. Credit and debit card data is tokenized and never stored in plain text. You can review our Privacy Policy for full details on how your data is collected, used and protected.

To request permanent account closure at 98acom, go to "Settings" → "Responsible Gambling" → "Permanent Self-Exclusion". This action is irreversible — the account cannot be reactivated once confirmed. Any real-money balance will be returned via Pix to the key linked to your CPF within 5 business days. Bonus balances will be forfeited. If you need help completing the closure, the 24/7 support team can do it on your behalf after identity verification.

🎯 Why 98acom

Key platform features for Brazilian players

Beyond answering your questions, here's a quick summary of what makes the 98acom a great choice for Sports Betting and casino in Brazil.

Instant Pix 24 Hours
Pix deposits and withdrawals work at any time — including Saturdays, Sundays, and public holidays. Deposits arrive in seconds, withdrawals process in up to 5 minutes. No fees, no red tape, no waiting for the next business day.
Betting on Brasileirão and Libertadores
Over 1,500 sporting events per week with competitive odds. Brasileirão Série A, Copa do Brasil, Libertadores, Sul-Americana, volleyball, NBB basketball, UFC, and e-sports — all with real-time live markets at 98acom.
Over 2,000 Casino Games
Slots from Pragmatic Play, PG Soft, and NetEnt, crash games like Aviator and Spaceman, and live casino from Evolution Gaming with real dealers. All accessible on mobile or desktop, no download required, right after registration free of charge.
24/7 Support in Portuguese
Our team is available via live chat in Portuguese every day — no bots, no long queues. Questions about registration, payments, bonuses, or games are resolved on the spot. For more complex issues, the maximum response time is 24 hours.
VIP Program with Real Cashback
Six VIP tiers — Bronze, Silver, Gold, Platinum, Diamond and Elite. Weekly cashback from 5% to 15%, priority withdrawals, birthday bonuses and a dedicated account manager at the top tiers. Points accumulate from your very first bet after registration.
Responsible Gambling Tools
Deposit limits, session alerts, temporary and permanent self-exclusion — all accessible in your account settings without having to contact anyone. The 98acom also monitors behavioral patterns and may proactively reach out to users showing signs of problem gambling.

📖 About This Page

How to use the 98acom FAQ

This page brings together the most common questions from 98acom send to support every day. The idea is simple: before opening the chat, it's worth checking here first — the answer you need is probably already available, in plain language, with no runaround.

Questions are organized into seven categories — Registration, Deposit, Withdrawal, Bonus, Sports Betting, Casino, and Account & Security. On mobile, the category buttons at the top make navigation easy. If you prefer to search directly, the search field filters questions in real time as you type. Try searching for "Pix", "bonus", "withdrawal", or any other term related to your question.

Most deposit-related questions at 98acom revolves around Pix — which makes sense, as it's the preferred method for over 85% of Brazilian users. Pix from any bank works: Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, Santander, Inter, C6, PicPay, Mercado Pago. The minimum deposit is R$ 20.00 and funds arrive in seconds — 24 hours a day, 7 days a week, holidays included. If the Pix was debited from your bank but hasn't appeared at 98acom after 5 minutes, support will locate and manually credit the amount once you provide proof of payment.

On the topic of bonuses, the most common question is about rollover. The 30x rollover on the welcome bonus at 98acom means you need to wager the bonus amount 30 times before you can withdraw your winnings. This is standard practice in the industry — but the 98acom makes sure all terms are clearly displayed before you activate any promotion. If you'd prefer to play without a bonus, your deposit remains available for withdrawal at any time with no rollover restrictions. For players who'd rather avoid rollover requirements, this is a perfectly valid option that makes complete sense.

In Sports Betting, the most common questions involve what happens to bets on cancelled or postponed matches — refunds are automatic —, how Asian handicap works, and how to use the live betting feature. The Live Casino at 98acom, powered by Evolution Gaming, also draws a lot of interest: the dealers are real, the stream is high quality and the experience closely mirrors a physical table — all from your phone or computer, with nothing to install.

Account security is another common topic. The 98acom protects all sessions with 256-bit SSL encryption — the same standard used by Brazilian digital banks. We strongly recommend enabling two-factor authentication, available in your account settings in under two minutes, especially if you keep a high balance on the platform or make frequent withdrawals. Your active session history is also available so you can monitor all account access and immediately terminate any suspicious session.

For anyone who comes to the FAQ with a responsible gambling question, all information about protection tools is available both here and on the dedicated Responsible Gambling of the 98acom. Deposit limits, temporary and permanent self-exclusion, session alerts — all these tools are accessible without contacting anyone, directly in your account settings after logging in.

This page is updated regularly with new questions based on what users actually send to 98acom. If your question isn't covered here, the 24h live chat is the fastest way to get help — the team responds in Portuguese, no bots, with an average response time of 2 minutes. Every support conversation can also feed into new entries on this page, so the next user with the same question finds the answer faster.

Didn't find your answer? Our support team is available 24/7 via live chat on the platform — in Portuguese, with real agents. For account and payment inquiries, have your registered email and CPF ready to speed up verification. You can also check the Terms and Conditions, the Privacy Policy and the Responsible Gambling for more detailed information on each topic.

🆘 Need Help?

Other 98acom support channels

If the FAQ didn't answer your question, our team is available through these channels — all in Portuguese.

24h Live Chat
Instant support in Portuguese via the platform's live chat. Average response time of 2 minutes. Available every day, including public holidays. Access it after 98acom login.
Contact Support
Support Email
For issues that require documentation or more detailed follow-up. Send an email to the 98acom with as much detail as possible to help us respond faster. Response time: up to 24 hours.
suporte@98acom.best
Terms & Policies
For detailed questions about bonus rules, terms of use, data privacy, or responsible gambling, our official documents cover everything in plain language with no fine print.
Terms Privacy Responsible Gambling
🚀 Ready to Get Started?

Create your 98acom account and get a 100% bonus

Free registration in under 2 minutes. First deposit via Pix from R$ 20.00 and the 100% bonus up to R$ 500.00 is credited instantly. Brasileirão, Live Casino, and crash games are waiting for you.

Create Free Account I already have an account
Instant Pix 100% Bonus 24h Support
Important information about 98acom

Use of 98acom is exclusively available to users aged 18 and over who are residents of Brazil with a valid CPF. By creating an account, you agree to the Terms and Conditions and the Privacy Policy. For protection tools and support, visit Responsible Gambling. Bet responsibly — gambling is entertainment, not a source of income. ⚠️ Gambling is strictly prohibited for users under 18.

Português